Collection agency
Vijay Dattatraya
(Querist) 08 September 2016
This query is : Resolved
Hi,
I had kept the sifficient balance 1 day prior for the clearance if ecs.although ecs did not come as per the agreement date.now bank has handover the case to collection agency and they are troubling me.i am wiling to make the payment.but why money did not debited as per the agreemnent date.request you to suggest?
Regards
Vijay
Kumar Doab
(Expert) 09 September 2016
Did you receive any communication in writing from bank?
Did collection/recovery agent come to you with copy of letter from bank/ID proof?
Has the ECS been declined due to insufficient balance?
Kumar Doab
(Expert) 09 September 2016
In agreement signed by you or communications supplied to you, what is stated about sufficient balance for ECS: Date of ECS, 7days before and 7days after?
Did you record the calls and visits of agents?
Raj Kumar Makkad
(Expert) 10 September 2016
Deposit the amount with the banker and get stopped the mentioned harassment.
Rajendra K Goyal
(Expert) 21 September 2016
Deposit the amount in the said loan account.
Raj Kumar Makkad
(Expert) 23 September 2016
The efforts of the banker is to secure its recovery which if is done then the question of harassment do not arise. Better to avail One time settlement so as to avoid permanent harassment.
Rajendra K Goyal
(Expert) 27 September 2016
Whatsoever may be the reason of return of ECS, now deposit the amount in loan account and keep the account regular.
Write to Bank that return of ECS was not due to your fault and to refund back any charges taken for return of ECS.
Kumar Doab
(Expert) 27 September 2016
If bank is at fault it should reverse the charges.
Rajendra K Goyal
(Expert) 28 September 2016
The author has not confirmed whether any charges were debited or not? However, Bank levy charges on such return. Please confirm whether debited in your case or not?
Kumar Doab
(Expert) 28 September 2016
Agreed with Mr. Goyal.
The software used by banks is programmed to levy such charges.
