Telecom & arbitration
Amit Kumar
(Querist) 10 February 2012
This query is : Resolved
Dear Experts,
Day before yesterday in a Delhi Consumer Court, the presiding member did not admit an matter against Airtel of some complainant, stating that now even the private Telecom Companies have to go for Arbitration...
Previoulsy, it was held only cases against MTNL and BSNL and that too landline matters, need to be referred to Arbitration.
So what is this the real current situation, any citation or reference on this subject would be appreciated ?
Devajyoti Barman
(Expert) 10 February 2012
Because if the decision of the supreme court, consumer complaint does not lie against telephone company.
The only remedy of the consumer is to fIle complaint beofre the TRAI.
Guest
(Expert) 10 February 2012
Can you give me the supreme court decision ? I wanted to know.
Amit Kumar
(Querist) 10 February 2012
But does TRAI has power to pass any compensation against them or just the company's reprimanded ?
Because what I feel, is that these days Telecom companies have stop responding to complaints properly...
Deepak Nair
(Expert) 11 February 2012
Dear Mr.Barman,
Can you please provide the citation to that effect??
Amit Kumar
(Querist) 11 February 2012
The Supreme Court in 2009, in the General Manager, Telecom, versus M Krishnan case, involving BSNL as a party, had ended the jurisdiction of consumer courts to entertain disputes relating to the telecom service provider.
source: http://consumerlaw.in/no-jurisdiction-over-bsnl-consumer-court/"
V R SHROFF
(Expert) 11 February 2012
so consumer form has no jurisdiction. ??
Amit Kumar
(Querist) 11 February 2012
It is become debatable issue... some consumer forums are applying the criterion to MTNL and BSNL only, while some feel that it applies to all Telecom Operators !
