Complaine
bhushan gupta
(Querist) 24 April 2012
This query is : Resolved
Respected Sir,
I have SBI A/C 30221740429 with Sadulshahar branch in Sriganganagar district of Rajasthan (Branch Code 1779).
I tried to get 20000 on 03 Mar, 2012 from my a/c through SBI ATM located in sadulshahar , money got deducted but i didn't get money.
I tried to get 20000 on 04 Mar, 2012 from my a/c through SBI ATM located in sadulshahar , money got deducted but i didn't get money.
20000 rs got credited back into my account on 05 Mar 2012.
ATM Card No. 6220 1801 7790 0039 500
I was not sure which amount i got back the onewhich got deducted on 03 or on 04 Mar.
I raised two complaints on SBI Helpdesk-
One for tx made on 03 Mar - AT17794244836
Another for tx made on 04 Mar - AT17794421967
For both tx they closed the ticket saying amount got credited back in my account on 05 Mar.But i got this amount once only.
When i got these tx printed on passbook it was showing same tx id for both tx. 5347
DATE PARTICULARS CHEQUE NO. DEBIT CREDIT BALANCE My Comment
03-03-2012 ATM 5347 SBI ZONAL OFFICE JAI JAIPUR 20000.00 30014.00 Unsuccessful - Raised Complaint AT17794244836
04-03-2012 ATM 5347 SBI ZONAL OFFICE JAI JAIPUR 20000.00 10014.00 Unsuccessful - Raised Complaint AT17794421967
04-03-2012 ATM 5649 SBI ZONAL OFFICE JAI JAIPUR 10000.00 14.00 Successful
05-03-2012 ATM TXN 5347 CR DT 04/03/12 538976288 20000.00 20014.00 Successful
05-03-2012 ATM 5997 SBI ZONAL OFFICE JAI JAIPUR 20000.00 14.00 Successful
Its almost 2 months i am roaming here and there to get any resolution. Please have a look into this matter with priority as i need to pay this amount for my fee.
Thanks & Regards,
Bhushan Gupta
9019236805
bhushan.ecb@gmail.com
Devajyoti Barman
(Expert) 24 April 2012
First lodge complaint with the Banking Ombudsman.
If it fails to give you any relief then file complaint to the Consumer Forum.
Deepak Nair
(Expert) 24 April 2012
Send a notice to the Bank addressing the manager through registered post. Better to get it drafted from a lawyer. Demand them to reimburse the money within 15 days or so. If they fail to do so in 15 days, you can file a complaint with the banking ombudsman or directly to the Reserve Bank of India.
The other option available is to file a consumer complaint where you can claim the money deducted as well as damages, compensation for harassment, expenses incurred etc.
ajay sethi
(Expert) 24 April 2012
approach ombudsman . issue legal notice to bank . file complaint for deficency in service .
c.p.s. ramachary
(Expert) 24 April 2012
Demand statement of account and verify the entries both on debit and credit side. If you find any difference, you may address a letter to the customer cell of the bank and the branch concerned to set right the account immediately and inform you. Other-wise your remedy is open in Banking Ombuds-man in Reserve Bank of India located in every State Capital
Shonee Kapoor
(Expert) 24 April 2012
I agree with various opinions.
Regards,
Shonee Kapoor
harassed.by.498a@gmail.com
