Legal notice from telecom co
Anju
(Querist) 26 May 2014
This query is : Resolved
Dear Sir/Madam,
My friend had been using the mobile services of a reputed telecom. Later she paid the dues and cancelled the services,and received the cancellation number for the same. Thereafter every month the company kept sending the bill with amount due as zero, though the services was cancelled, for which reply was sent with the cancellation number. Now they send a legal notice stating the bill amount as Rs.2068/-.
Request your valuable expertise on the same. Thanks.
Lawyer SALEEMA KABEER
(Expert) 26 May 2014
Ask your friend to send reply notice by narrating all the facts and the non-liability of your friend for any amount which is admitted by the telephone service provider as noted in their recent bills as no due is pending.
In addition to that your friend can also claim the cost of reply notice and the damages for the mental agony caused to him by sending unnecessary legal notice which amounts to unfair trade practice.
Sankaranarayanan
(Expert) 26 May 2014
yes act as per the suggestion given by Sri Kabeer ,
Kumar Doab
(Expert) 26 May 2014
Agreed with expert Ms. Saleema Kabeer.
You may also write to Chairman TRAI, and also DOT to impose heavy penalty on the
Telecom Company and obtain certified copies of emails and bills as attachments that were sent by Recovery Manager of the company to the lawyer to issue legal notice and initiate legal proceedings, and received by lawyer that were examined and on the strength of which it was deemed fit to initiate proceedings for legal notice and litigation.
If required pursue RTI route.
YOU can also approach DCDRF.
DOT has issued notification that telecom cases can be decided by consumer forums and hence all speculations are put to rest.
You can download the notification from:
http://www.lawyersclubindia.com/forum/Consumer-court-can-now-decide-telecom-complaints-100830.asp#.U0wKFEeBmXU
You can approach DCDRF.
You have a good case.
malipeddi jaggarao
(Expert) 27 May 2014
Agreed with experts.
If you do not take advantages narrated above, you can simply send regd.letter to the service provider stating that there are no dues and you are not liable, and keep quiet. They cannot do anything. They can not recover this amount.
Kumar Doab
(Expert) 27 May 2014
It is urged that such a meritorious opportunity that shall benefit all fellow countrymen may not be allowed to go waste.
The Telecom Companies and their lawyer’s misinterpreted the Supreme Court Judgment and uncountable number of consumer complaint were dismissed by consumer forums that otherwise provided opportunity to telecom companies to continue with such illegal practices.
This case can teach a trendsetting lesson to telecom companies and their recovery agencies including those run by people who pose as Lawyers.
Approach a good lawyer and drag the MD of the company in person in court of law and also highlight properly in media.
If acceptable you may send the details of the company and case by PM.
The advice and support as much as is possible, shall be rendered, without any cost to the querist.
T. Kalaiselvan, Advocate
(Expert) 29 May 2014
