Consumer court
Gurjeet Singh
(Querist) 11 October 2015
This query is : Resolved
I use e wallet like paytm ,mobikwik etc.
One of the wallet service provider locked my account having Rs 7000 & demanded KYC documents.
I submitted it within 2 days but no action taken till one month
I wrote to their nodal officer who says they had not recieved for which i have mailed them
After quoting date &contacting customer care daily they get it & unlocked it after 1 month.
After unlocking I find zero balance in my account
On contacting customer care they said yoi have no balance in your account
Filing ticketa with them again & again they accepted that there was balance but claimed it to be tfd to my account
I checked all my accounta but found no payments
Again contacting them they said sorry we will transfer it to your account within 15 days & finally then I got it.
after 3 months of regular fight, I got my money
Now I have already filed consumer case against them
I want advise regarding whether there ia some possibility of making them pay penalty or fine to me.
& if then how much
& on what grounds???
Anirudh
(Expert) 12 October 2015
The outcome will depend upon how you conduct your case before the Consumer Forum and the defence by the opposite party.
Rajendra K Goyal
(Expert) 12 October 2015
If you succeed to prove deficiency of service, you are likely to win.
