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Forged withdrawal

(Querist) 30 March 2015 This query is : Resolved 
Dear sir,,

This Rohit patel from pune maharastra
I request you to please help me my case is as below
Some one theft two cheque from my check book and withdrawal rs 30000 (cheque was not signed by me theft blank)
I got it when i get sms of withdrawal then i go to nearest bank branch of canera bank they tell me that is a self check withrwal from MP jabalpur at the mean time i was in pune next day i visit branch and contact manager for problem he suggest me to stop the next check and do fir for check thef and for froud withdrawal i will investigate (I have a acknowledge copy for same) and then i go to police station and did a complain for check theft (I have an acknowledge copy for same) then after 1 week i vist MP jabalpur branch (where this withdrawal is done)
I request manager to help then he show Me the cheque he show me that checque and what i see
1. signed was not match (Main sign in front of cheque) and a circle is make in sign by clark of bank(may bee) and second sign is done beside that.
2. sign at back side of checque was total four that mean first sign not match so the other person did sicond sign of my in front of bank officer but that not match so he did 3 and 4 sign their
3. this holl process is recorded in cctv


now my question from manager was
1. why u not ask for ID proff for self cheque
2..if first sign not match so why u pass the cheque and why this so many in back side
3.afcors my pic is in bank so why that person witch is there is not me and now he did sign in checque in front of u so he did crime in front of u and u not get it

no answer from manager he say do FIR then we will take action you are not authorised to ask this question

now you please tell me
. I am customer of that bank and i lost my money so why shoud not ask this
then i go to police and tell this story he tell crime did in bank so bank shoud make FIR

this was full what i see and feel
now what i want
I dont want to do FIR and why i did ??
bank shoud do FIR and Find the criminal and give me my money back
or i case this not happen so
how shoud i complain in cunsumer forem and Can i go there aginst bank ??
Please please suggest me best possible legal way to get my money back and to understand bank their fault ??

Tanks in advance for your valuable suggestion
Rohit
Adv. Sagar R. Jadhav (Expert) 30 March 2015
You can file consumer complaint against bank for declaring guilty of unfair practices and for other reliefs.
ajay sethi (Expert) 30 March 2015
file complaint before consumer forum against bank for deficency in service
Rajendra K Goyal (Expert) 30 March 2015
Write to the Head office and Branch regarding unauthorized withdrawal of the money from Bank and claim the money with compensation.

Lodge FIR for the same.

File consumer complaint, claim amount, interest and compensation.

If FIR is lodged the Manager who passed the cheque may also be arrested and would be taught a lesson for irresponsible reply to customer.
Rohit (Querist) 30 March 2015
thanks to your valable subjection

but I want that bank should launched FIR
why I ??
is there any rule to launch FIR by customers only ???
Sudhir Kumar, Advocate (Expert) 31 March 2015
agareeing with experts above, I will add that you can also write to the CVO of the Bank requesting for disciplinary action.


Never expect Bank official to write FIR against them. It is you who has to do so.

I do not know whether you have given any written protest to bank so do not expect any action from their higher ups.
Dr J C Vashista (Expert) 31 March 2015
Very well advised by the experts, I agree. However, it is too long a story and not a query for going through and advising you properly, that too FREE OF COST.
Jayaraj Poojari (Expert) 31 March 2015
The first step way was to approach the Banking Ombudsman. Have you done that..? If your Bank doesn't have a provision for that then you may approach the CVO of the Bank as suggested by expert Sudhir Kumar.
Guest (Expert) 31 March 2015
Well advised.
T. Kalaiselvan, Advocate (Expert) 03 April 2015
Yes take up the mater with the head office of the bank by directly blaming the clerk and the manager to be involved in the crime hence not replying properly and also seek their reply immediately. Also you may take up the matter through consumer forum too for deficiency of service.


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