Fraud insurance papers from movers and packers
aseemanand
(Querist) 03 April 2015
This query is : Resolved
Hi Team,
I recently relocated from New Delhi to Bangalore and have goods transported from Ajanta relocation services based out in Mahipalpur, Delhi. During the booking I was told that the goods will reach in 7 days whereas I got them after 13 days. The truck driver who brought the goods forced me to pay the money first and then only he will unload the goods.when I called the Delhi office I was told to pay them and was assured that he is there to take care in case of any goods being broken.
I made the payment as I was frustrated and desperate to get my stuff back. Tobmy surprise lot of goods were damaged. When I called Mr Sunil who is the owner to inform him about this I was asked by him to send the pictures of the damaged goods which I did instantly. He said he will Check with the insurance company and will get back to me which he never did.
Out of frustration I called the insurance company to file a claim but I was shocked to find out that the policy details provided to me is incorrect. I reported this to Ajanta relocation services but never got a response.
I have the chat with the insurance company executive saved. I also informed Mr Sunil about this in an email but got no response. The insurance copy was sent to me by him in an email so it can bebproved easily that he only sent it and from which he cannot back out.
Please let me know how should I proceed. I did file a complaint against him in consumer court online but I have not received any response. Let me know if I can file a fraud case against him and I f yes then how to go about it.
Sudhir Kumar, Advocate
(Expert) 04 April 2015
civil matter -they told you that ther eis insurance cover and actually thre is none. They are liable for the damages and you can move in consumer court and if the damage is due to wayside accident you can move in MACT also.
criminal matter - giving you fraudulent insurance note amounts to criminal case and you can approach any thana in who s jurisdiction (i) note was prepared (ii) note was given to you (iii) insurance cover awa greed (iv) payment was made by you on inducement (v) actual loss was sustained by you.
Rajendra K Goyal
(Expert) 04 April 2015
Lodge consumer complaint for the damage and compensation.
Lodge FIR for fraud done by them in Insurance policy.
ajay sethi
(Expert) 04 April 2015
you will have to file complaint before consumer forum for deficiency in service against ajanta relocation services and seek compensation for damage caused to your goods
Kumar Doab
(Expert) 04 April 2015
Probably you have filed consumer complaint ONLINE with some ONLINE consumer help group whose name resembles with ConsumerCourt.
Assuming that you have filed consumer complaint with DCDRF then you have to file papers to take it further.
It shall be appropriate to proceed further under expert guidance of a lawyer dealing in consumer matters.
T. Kalaiselvan, Advocate
(Expert) 08 April 2015
You visit the office of the consumer forum where you have filed the complaint online and find it if your complaint reached them , if not file it once again by adhering to the necessary formalities in this regard, you will certainly get relief, better take the assistance of a lawyer to tide over the practical issues in filing the complaint.
