Hp laptop issue
varun Garg
(Querist) 18 October 2012
This query is : Resolved
Dear Sir
I purchased a laptop on 01st Aug 2011 and within its warranty period on last day it became faulty, such that it became irreparable, after a 2 months long fight with HP and writing several letters to MD, CEO, Board of Directors I finally got a replacement with a higher end laptop and I signed a letter that I won't sue HP or any of its dealers for the losses that I suffered, The thing now is the new laptop given to me has been found defective within the first week of usage, the same matter was reported to HP, in response they offered me to diagnose the laptop, I asked them to replace the same as the product was faulty at arrival and referred them HP - Defect on arrival policy under which laptops found defective within 14 days are replaced, The Head of Customer Service Team of HP is handling my issue for the past 2 months, He has offered me refund of my previous laptops billing amount and refused to replace the laptop saying - as you do not have the invoice of the replaced laptop and under Defect on arrival policy of HP the invoice has to be presented and your invoice is of more then one years old, thus your laptop is not eligible for a replacement, and we shall refund you your money back, Sir, what could be the best course of action for me ?
Sanjeev
(Expert) 18 October 2012
take refund and forget it as you will spend more on going legal and also the company has offered a decent way out by refunding the cost
Guest
(Expert) 19 October 2012
Of course, the best solution is to get refund, if company has agreed on that. Don't get involved in costly and time taking litigation process.
