Non issue
raju
(Querist) 23 March 2025
This query is : Resolved
That the shop keeper of electronic did not issued me bill and promised that he shall give within 1 to 2 days and payment in cash for the purchased item was done. The consumer messaged the Shop keeper on WhatsApp to send the invoice bill as the payment already done. My query is what remedy available and how purchase bill can be obtained from the Shop keeper. Please advise.
T. Kalaiselvan, Advocate
(Expert) 24 March 2025
If the Shop keeper is not giving receipt you can make a complaint against him with the commercial tax department for selling goods without bill .
Dr. J C Vashista
(Expert) 24 March 2025
Lodge your complaint before competent authority.
Sudhir Kumar, Advocate
(Expert) 24 March 2025
when you have reminded an whatsapp, you seem to have already given him a notice. Keep print of screenshot.
raju
(Querist) 24 March 2025
DEAR EXPERTS CAN CASE BE FILED BEFORE CONSUMER FORUM AS NOT ISSUING BILL IS AGAINST THE UNFAIR TRADE PRACTICE. ALTHOUGH I HAVE AGAIN REQUESTED THE SHOP KEEPER TO ISSUE ME BILL FOR THE ELECTRONIC ITEM I HAVE PURCHASED AND PAID HIM CASH AND BALANCE AMOUNT BY UPI. DO I NEED TO FIRST SENT THE SHOP KEEPER ADVANCE NOTICE. I HAVE DOUBT IN MY MIND HOW WILL I PROVE THAT I HAVE PAID CASH TO SHOP KEEPER AS HE HAS NOT ISSUED ME ANY RECEIPT OR BILL FOR THE SAME. PL ADVICE
T. Kalaiselvan, Advocate
(Expert) 24 March 2025
You have purchased an item by paying the consideration amount hence you have all the rights to demand the receipt towards the consideration paid for the purchased items.
You had asked the shopkeeper for the receipt he refused to provide.
In fact you have the evidence of buying the item by paying partial amount by UPI too, therefore you do not have to give him a chance to provide the receipt by sending a legal notice, you can directly file the complaint before the consumer disputes redressal commission.
kavksatyanarayana
(Expert) 24 March 2025
You may file a case in the consumer forum, but it may take time. So, it's better to complain to the CTO.
Dr. J C Vashista
(Expert) 25 March 2025
Why did you not insist upon bill of the goods / item purchased ?
If you accepted it shop-keeper may not oblige and refuses that he did not sell, then you can do nothing.
