Online shopping non delivery of product despite repeateldy placing requests

SUNIL KUMAR (Querist) 15 December 2012 This query is : Resolved
sir,
I placed an order with shopping.indiatimes.com for a camera and payment was made with credit card on 16th of november 2012.
on 27th of november I received a message of delivery of the said product whereas the product was not delivered at the designated address.
On the very same day i.e. 27th november 2012 a complaint with regard to the non delivery of the said product was lodged with the shopping site.
i was informed that the product was delivered and some Sachin had signed for taking the delivery whereas No Sachin exists at my dwelling.
what relief I can have from consumer court and I have already placed a complaint on line with the consumer forum.
kindly guide me with complete legal course

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ajay sethi (Expert) 15 December 2012
you have already filed complaint with consumer forum regarding non delivery of product . you must have asked for refund of money paid with interest . the Op will file its reply and after hearing both parties and going through the evidence order will be passed by the consumer forum . it may take 2 years for disposal of your complaint by District consumer forum

R.K Nanda (Expert) 15 December 2012
no more to add.

Guest (Expert) 15 December 2012
No other option except to wait for the decision of consumer forum, as you have alredy filed a complaint with the forum. Be ready with your strong evidence in your favour as against the evidence of the opposite party.

Raj Kumar Makkad (Expert) 15 December 2012
I have also similar opinion as expressed above by both experts.

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