Order number 43332897, money not yet refunded (rs.24,119) by shopclues. worst shopping experience,
mohammedwaseem
(Querist) 08 April 2015
This query is : Resolved
Dear Sir,
I have ordered a Panasonic 1 Ton 3 Star CS/CU-UC12RKY3 Split Air Conditioner (QTY:1) of worth 24,119 on 24th March from ShopClues, due to non serviceability of courier to my location it got cancelled by ShopClues and i recieved a mail that refund is initiated. I got a call from ShopClues guy asking for any alternative address of any major city nearby hometown so that they can deliver there. I gave a bangalore's address. The database got updated and the order was put under reprocess and the refund process was suspended.
After a day i get a mail saying that there is a procurement delay from merchant and asked me to wait for a day or two. I waited for two days but the status was same. I wanted the product on an urgent
basis. As they were delaying I cancelled the order on 27th March. They said to wait for 72 hours for the refund to process. I called them after 72 hours to check on the status but they again said to wait for 72 hours as the refund has not been processed due to technical glitch. I kept calling them but everytime their response is the same " to wait for 48hours or 72 hours, refund not processed due to technical issues" and again if i call after 48 or 72 hours the very same response.If there was any real technical issue it must have been solved by now because its already too late.This really is creating a bad image on ShopClues. Its been 13 days now and the refund is not even processed by them.After refund is processed they say it will take upto two weeks time for money to hit my credit card account. I have my credit card dues to be paid for this purchase. I am really tired of hearing the same response from them everytime. Please help . This is giving me a lot of mental stress.
Kumar Doab
(Expert) 08 April 2015
The technical glitch or issues are to be faced and resolved by the establishment.
Instead of making phone calls and wasting money send a written communication narrating everything.
The offer of supply at another address was made by the company implying stock is available.
The refund has to be made by the company.
Go thru the T&C of refund and submit a final notice claiming the compensation and thereafter approach DCDRF preferably under expert guidance of lawyer handling consumer cases.
Rajendra K Goyal
(Expert) 11 April 2015
Send notice to refund your amount with interest and compensation.
If not acted upon, lodge consumer complaint.
T. Kalaiselvan, Advocate
(Expert) 12 April 2015
There is a limit for everything. Instead of listening to their stereo type answers, get into action by writing to the management of the company directly demanding your money/refund after which think about drawing them to the consumer forum if necessary.
