Rejection of nonfaulty goods
Harshali
(Querist) 18 November 2012
This query is : Resolved
hi,
we owe a manufacturing of leather goods bussiness, a year ago we made few bags out of which few were rejected by customer and few taken away by her. we committed her that we will replace the rejections but since the losses were heavy we could not give it in a certain frame of time we have made the goods but now an external inspector from india was appointed who had not much knowledge of the industry and who failed our inspection, but truly telling the grounds of failing inspection are really not worth rejecting our goods now the customer has threatened us that she will take legal action we said instead she can come down and inspect the goods thereof as we are confident that the material used is genuine enough we have undergone lots of losses in the entire deal. cant afford any more rejections as we did not keep huge margins and the production cost has also increased please help!!
V R SHROFF
(Expert) 18 November 2012
U r bound to return her the amount, or deliver goods.
Better settle the matter amicably and say " bye bye " to that customer.
All are not alike.
Harshali
(Querist) 18 November 2012
we have already done a remake of goods we have told her to come to our factory unit and do the inspection herself as a TPI with a person having less knowledge is harming us
ajay sethi
(Expert) 18 November 2012
contact a local lawyer . show him the entire correspondence exchanged with party . get all replies drafted by the lawyer . save you lot of expenses later
Raj Kumar Makkad
(Expert) 25 November 2012
I have also the similar opinionn as expressed by experts on the subject.
