Telecom records; customer forms
jolly
(Querist) 17 October 2011
This query is : Resolved
Is there any minimum and/or maximum period for which Telecom records; customer Forms of the Unsubcribed as well subscribed users are to be maintained by the telecom company? what are the rule for Hard Copy & soft copy. Under which Notification/ Rule/ Act this policy is governed?
Please specify...
Sailesh Kumar Shah
(Expert) 17 October 2011
Visit following link:-
http://www.lawyersclubindia.com/experts/Telecom-Records-232966.asp
Shonee Kapoor
(Expert) 17 October 2011
All CDRs (Call Detail Records) are to be kept for seven years.
All KYC (Know Your Customer) records have to be maintained till seven years of expiry of the subscription.
Regards,
Shonee Kapoor
harassed.by.498a@gmail.com
Sankaranarayanan
(Expert) 17 October 2011
Preservation of Telecom Records
The telecommunications companies to whom Licence has been issued by the Government for providing telephone services are required to preserve the records as per provisions in the respective Licence Agreement. In this regard following stipulations have been made in the Licence Agreement(s) for Unified Access Service (UAS)/ Cellular Mobile Telephone Service (CMTS):
• The LICENSEE shall invariably preserve all billing and all other accounting records (electronic as well as hard copy) for a period of THREE years from the date of publishing of duly audited & approved Accounts of the company and any dereliction thereof shall be treated as a material breach independent of any other breach, sufficient to give a cause for cancellation of the LICENCE.
• The LICENSEE shall maintain all commercial records with regard to the communications exchanged on the network. Such records shall be archived for at least one year for scrutiny by the Licensor for security reasons and may be destroyed thereafter unless directed otherwise by the licensor.
• The Government in the Ministry of Information and Broadcasting may direct the Licensee providing IPTV service to ensure preservation and retention for a period of 90 days unless specified otherwise, of different kinds of content made available to their subscribers and requires it to ensure its security and also that it is not tampered with during such period. The Licensee providing IPTV service may be required to produce the same to the Government or its authorized representative, as and when required and the Licensee providing IPTV service will be required to ensure compliance to all such directions.
Further, in regard to records related to Lawful interception, as per Rule 419(A) of Indian Telegraph Rules, the service providers shall destroy records pertaining to directions for interception of message within two months of discontinuance of the interception of such messages and in doing so they shall maintain extreme secrecy.
This information was given by the Minister of State for Communications and Information Technology, Shri Sachin Pilot in a written reply to a Question in Rajya Sabha today.
prabhakar singh
(Expert) 17 October 2011
Thanks to Mr. sankar narayanan for this valuable information which has here before been quite confusing.
jolly
(Querist) 17 October 2011
Thank you every body for your reply.
what im looking for is with regards to the Customer Agreement/Identification form(CIF) and the documents attached to it, which are filled by the customer at the time of the obtaining SIM card from a telecom operator. Shonee kapoor has addressed it to some extent. Please share with me any new Circular/ Rules/ Direction/ Regulations, etc vis-a-vis. Also i have heard that SC has delivered a judgement on the keeping CIF Records. If anybody has it . Please share...
Sailesh Kumar Shah
(Expert) 17 October 2011
If sc has delivered a judgment, you can find at:-
www.stpl-india.in
www.indiankanoon.org
www.supremecourt.manupatra.com
www.courtsjudgments.com
www.judis.nic.in
www.rishabhdara.com
jolly
(Querist) 18 October 2011
Is there any judgemnt of SC regarding how long the document of the people who are no longer customer documents are to be kept.
