Who has stated ““they have the right to change the tariff any time “ and costumers has no right to question it .”
The calls are recorded by telecom companies.
Make it a habit to record the calls made to service providers, and involve local BM of the company.
Lodge a complaint with Nodal Officer/appellate authority and then forward it to the company secretary of the company whose contact details you shall find on the web site of the company. You may also forward the copies to Consumer Organizations listed with TRAI and also near you in your city and media.
Demand compensation. Tame and Shame such companies.
If the increase in tariff is arbitrary lodge a police complaint
Order by TRAI is:
Section II
2. Under Section III (Tariffs for Telecommunication Services) of the
Telecommunication Tariff Order, 1999 " in Clause 6 (Flexibility and Packages),
following sub-clauses shall be added after sub-clause(iv):
(v) A tariff plan once offered by an Access Provider shall be available to a
subscriber for a minimum period of SIX MONTHS from the date of
enrolment of the subscriber to that tariff plan.
The telecom company is under obligation to inform the consumer on change in tariff plan. Customer is at liberty to reject. If you are not agreeable to change use MNP {Mobile Number Portability} and switch the service provider. Deprive them of the business. Slap them with loss of business and legal notice. This is the language they understand.
If the company is making statements I like posted by you encourage all near and dear ones, acquaintances, colleagues, to switch.
It has been tried in localities, welfare societies. All members negotiate for best deal and in case of any deficiency or issues all negotiate with next available choice for the best deal. If Airtel throws tantrums the members negotiate with Connect or Idea. All of them come with best deals.
Take advantage of choice in the market.
