C/c by passenger
ashok
(Querist) 15 April 2015
This query is : Resolved
Indian Railways Catering Tourism Corp (IRCTC) a fully owned subsidiary of Indian Railways conduct package tours (bharat darshan). The package includes, train journey, sightseeing, lodging boarding etc. In a recent concluded tour the train was delayed and reached the first destination of tour by more than 14 hours with the result the whole tour thereafter was adversely affected. Apart from it, there were other deficiencies /lapses. In One of the T&C, it is mentioned that I RCT shall not be responsible for delay of train. Whereas, it seem train was delayed deliberately to avoid night stay in hotel /lodges. Under these circumstances, do the District consumer Forum, have jurisdiction to hear complaint against Railways.?
M/s. Y-not legal services
(Expert) 15 April 2015
no. as of the railway rules you are not entitled to approach the consumer forum..
Rajendra K Goyal
(Expert) 16 April 2015
If the deficiency was in the promised services, you can file complaint with the consumer forum.
Dr J C Vashista
(Expert) 17 April 2015
1. I respectfully disagree with the expert opinion of Mr. Thangapandian, it is a clear case of deficiency of service.
2. Besides filing in appropriate Consumer Disputes Redressal Forum (depending upon pecuniary jurisdiction) you may move to Railway Claims Tribunal of the jurisdiction.
3. Contact, engage and consult a local lawyer.
T. Kalaiselvan, Advocate
(Expert) 23 April 2015
From the contents of the query it is understood that there was no deficiency but only the agreed conditions prevail hence no chance for a consumer dispute redressal.
