Consumer rights
Querist :
Anonymous
(Querist) 06 December 2009
This query is : Resolved
At the time of selling a Plasma Telivision set, the dealer of a reputed company Verbaly explaind that the model, which he suggests is havig a newer/latest technology panel having a (NEO PDP) panel instead of the older Plasma panel.
The Set is covered under three years (03)warranty.
whereas on getting the delivery it was noticed that no where it was mentioned that it is a (NEO PDP) panel set. and the warranty card supplied along with the set is for one year only.
On making the complaint to the Dealer and the company they refused and did't responded save & except the company has admitted that it's a non NEO PDP set.
Can I compell the company to change the set with a NEO PDP model set? if yes how?
Adv Archana Deshmukh
(Expert) 06 December 2009
Give them a legal notice to change the set with a NEO PDP model set, as the one which they provided is not as per their description & the one you agreed upon to purchase. If they don't comply, then file a complaint in the district consumer forum.
Arvind Singh Chauhan
(Expert) 06 December 2009
Ad Archana is quite right. I hope company will provide you relief to save the good will of company. Otherwise you have option of consumer forum.
Sachin Bhatia
(Expert) 06 December 2009
Send them a legal notice to change the set it they refuse then file a complaint in the consumer forum.
Raj Kumar Makkad
(Expert) 06 December 2009
A purchaser is required to be more vigilant and law cannot help those persons who remain silent/unvigilant at the appropriate time. What were you doing at the time of its purchase? Why didn't you noticed its name and warranty card when it was being given to you. Why didn't you demanded the assurances in writing?
All these questions are very vital and you have no reply against them except that you blindly believed on the oral assurance. So no consumer complaint lies except as covered under warranty card.
You can file a criminal case either FIR pr criminal complaint for making fraud with you (under section 420 IPC) after serving a due legal notice stating clearly therein that the dealer has cheated you.
Querist :
Anonymous
(Querist) 06 December 2009
Dear Mr. Makkad, Thanks for your reply,I am forwarding herewith the text of corrospondance with the Manufacturer for your valuable advise
ashok choraria
10/16/2009 02:32 PM To helpline@npi.panasonic.co.in
cc
Subject Query regarding Panasonic TH-42 PV 80D
I have purchased The above model Television from your dealer at Kolkata ,M/s Harmony House ,Park Street Kolkata,West Bengal on 11/10/2009.
At the time of purchase the dealer sold me the television set stating that the model i.e. TH-42 PV80D being " A NEO PDP " panel.set.
On getting the delivery of the product I noticed certain anomalies as follows :
1) No where either on the manual ,packing box or on the product itself was mentioned that the product is A NEO PDP model.
2) The dealer has assured that the product carries a warranty of 3 years ,but the warranty card supplied with the product has no where mentioned of the 3 years warranty ,instead the card states a 1 year warranty coverage .
3)The set which I received from the dealer had neither any protective film coverage on the side panels (Which ensures that its sealed pack set)nor any other sticker of the manufacture was their on the set whereas the set on display at the dealer point had protective film on the television panels along with other company stickers on the same.
4) The date/month of import of the set as mentioned on the cartoo box of the set is DECEMBER 2008.
5) above and all the cartoon box containing the above set delivered to me was not in sealed pack condition.which further cements my doubt that the set sold and delivered to me is of a very old model( obsolete technology) ,inferior quality and an old/used set.
In light of the above please reply to my query to clear my doubts, take all the corrective measures to redress my grievances and replace the set or else I will be compelled to initiate legal proceeding against the dealer and the manufacturer.
Thanking you,
Ashok choraria
|
Dear Sir/Madam,
We thank you very much for purchasing our product. We are in receipt of your E Mail Dated 16th oct 09 addressed to our Help Line. We have noted the contents there in. We regret for the inconvenience caused to you. We are sending a reminder to our concerned ASC/Branch Manager of your territory.
He shall check the same and revert to your self at the earliet.We have listed the Mobile Number for future communication.Who will assist you to ensure the call is closed.
Mr.Barun dey and his Mobile Number: 9051617304
Should you require any other assistance feel free to contact us.
Assuring of our best service attention.
Yours Faithfully,
For Panasonic India Private Limited
Hitha
Executive-Customer Care
Best Regards,
Customer Care Cell
Panasonic Customer Care Help Line Nos:
1860 425 1860 [ BSNL / MTNL Customers ]
044 - 22352501 [ for others ]
Helpline ID :helpline@npi.panasonic.co.in
ashok choraria
10/17/2009 05:55 PM To panaSONIC
cc
Subject Fw: Query regarding Panasonic TH-42 PV 80D
I am yet to receive the reply of my complaint. Please let me know weather you are looking into the matter to redress my grievances or else I will be compelled to forward the matter to the Consumer Forum.
Ashok choraria
Dear Sir ,
Please inform us your Telephone number .
Regards
Barun
Barun Dey
Regional Service Incharge - East
Mobile :- + 91 9051617304 ( 7 days and 24 Hrs. )
Panasonic Customer Care Help Line Nos:
1860 425 1860 [ BSNL / MTNL land line Customers ]
044 - 22352501 [ for others ]
email: helpline@npi.panasonic.co.in
----- Forwarded by BARUN DEY/CAL/NPI/IN on 09/20/2009 12:29 PM -----
HELPLINE/MAD/NPI/IN
ashok choraria
10/21/2009 03:16 PM To HELPLINE@npi.panasonic.co.in
cc
Subject Re: Fw: Query regarding Panasonic TH-42 PV 80D
Dear Mr. Hitha
I appreciate the response from your office and deputing Mr Barun Dey to resolve the issue raised by me but with very much regret I have to write you, that No positive response from .Mr Barun Dey has come to me to resolve my grievances related to the captioned matter .
Earlier he took a stand that the Model 42 PV 80 D sold to me by the Dealer M/s Harmony House Kolkata, as a Neo PDP Model is a NEO PDP Model but later on he backtracked from his own stand and accepted the fact that the model 42 PV 80 D is a non NEO PDP model. and on my insisting to give me in writting his stand or else replace my set with a NEO PDP Model.he has not responded till writting this mail to you.
I once again request you to look into the matter seriously to redress my grievances, failing which I will be compelled to knock the doors of Consumer Forum and flash the story before the Media, which may not be in the best interest and reputation of Panasonic India Ltd.
Regards,
Ashok choraria
Dear Barun San,
This is fyi
Best Regards,
Hitha
Customer Care Cell
Panasonic Customer Care Help Line Nos:
1860 425 1860 [ BSNL / MTNL Customers ]
044 - 22352501 [ for others ]
Helpline ID :helpline@npi.panasonic.co.in
----- Forwarded by HELPLINE/MAD/NPI/IN on 10/21/2009 03:18 PM -----
ashok choraria
11/05/2009 10:45 PM To panaSONIC
cc barun dey panasonic
Subject Fw: Query regarding Panasonic TH-42 PV 80D
Dear Mr. Hitha,
it is really very surprising, inspite of all my reminders ,you have neither replied to my mail nor took any action to solve my problems till date. Please not that if my grievances are not satisfactorily redressed by you, with in seven days from today,I will be compelled to initiate legal proceeding without any further notice to you in this regard.
Ashok choraria
Dear Sir,
This particular model is not a NEO PDP Panel technically
Best Regards,
Hitha
Customer Care Cell
Panasonic Customer Care Help Line Nos:
1860 425 1860 [ BSNL / MTNL Customers ]
044 - 22352501 [ for others ]
Helpline ID :helpline@npi.panasonic.co.in
--- On Thu, 11/12/09, ashok choraria wrote:
From: ashok choraria
Subject: Re: Fw: Query regarding Panasonic TH-42 PV 80D
To: HELPLINE@npi.panasonic.co.in
Cc: "barun dey panasonic"
Date: Thursday, November 12, 2009, 10:13 PM
Dear Mr. Hitha,
Thanks for your reply and accepting the truth.
Thus it is Crystal clear that the Model sold to me(PV 42 80D) is a non NEO PDP Model and Your dealer has sold me a TV set( obselete Techonology's Plasma TV Non NEO PDP) claiming it a NEO PDP Technology set.
So by this act of your Dealer( Being your Representative ), I feel duped and Cheated by your Company.It is a clear cut case of cheating a Customer by delivering an Inferior Quality/obslete Technology Product against a Promise of Newer Technology /Better Quality Product.
I Have utmost faith in the products Manufactured/Marketed By M/s. Panasonic India Ltd as I am of the openion that M/s Panasonic India Ltd., have build over a Time,enjoys a very High reputation in the Market,living upto the expectations of the consumers by delivering the promised quality product. and I Purchased The above Television set made by Panasonic considering the brand Image of your company and faith in your Promises.
I still cannot belive how a Company like Panasonic can involve it self in such a wrong act of selling its inferior/ obselete technology product on the false promise of giving Latest/newest technology product. It is against all the ethics of accepted business practice and against the reputation of your Company.
Please let me know, what action you are going to take to redress my grivances?so that all my faith in you (Panasonic india Ltd.) remains intect,stoping me from taking this matter any further.
Your prompt action in this regard under advise to me shall highly be appriciated
Regards,
Ashok choraria
With very much regret I have to state that you have not done any thing tangible so far to solve the captioned issue nor you have replied to my mail
Please let me know whether you are ready to redress my grievances or not?
Thanks.
Ashok choraria
