Customer service denied by the leading courier service company.

Rajan (Querist) 09 November 2015 This query is : Resolved
Sir,

As my son doing courier private booking agency underThe Franchise of a leading courier company .

One of his clients parcel booked by him value of RS.62,000/- send through the leading courier company not delivered to the consignee. And in the leading courier company website in tracking report it shows in transits (UNDER INVESTIGATIONS).

Leading courier company not responding and they are informing, as per their printed booking AWB("minutely printed") terms and conditions on a consignment bill without insurance at the time of booking company will not be liable for any losses and damages.

At the same time Client booked the parcel asking harassing my son to deliver the parcel or returned to them. Or otherwise they will send legal notice to my son and claim the amount value of the parcel or deduct the same in his service bill. And also threatening and harassing him every 1 hour through his mobile they will give complaint to local police station for further action.

But the parcel’s details are still showing in the website of the leading courier company “ IN TRANSIT”( Shipment Under Investigation )

Requesting your concern please help how to resolve this critical situation from both side.

Expecting yours kind consideration in this regard.

Thanking You,

Sincerely,

Rajan.

Follow Query

Report Abuse

Kumar Doab (Expert) 09 November 2015
Your son may transact with courier company by email and build record. He may send the tracking report to the client by email. In consumer fora also your son can plead that the consignment was duly sent as per the tracking report and onward action is by courier company.

No need to inform or claim that as per courtier company the claim value is............and antagonize the customer.

He has otherwise virtually lost the customer and may record all threatening calls.

He may also keep the original copy of deduction from his bill.