defected sony TV
manoj kumar
(Querist) 01 July 2011
This query is : Resolved
Pls note I have purchased the sony tv in November 2005. But within two years the colors of the picture got faded.
I was not able to use the said product in regular working condition from last 4 years , rather I have paid a huge amount in repair and transportation….
Below is the details of the set repaired by sony india at regular interval of time as follows
1st Job NRI 43407 dated 30-dec 2007 charged 5312/- for replacement of color card
2nd Cash receipt 1403 dated 5-april 2009 charged 4450/- for replacement of same color card
3rd DRG 13609 dated 25-/june 2009 repaired the color card ( no charge/bill given to me )
4th Again in june 2011 the same problem occurred , I made complain on may 2011 for the same , but they refused to repair /replace due to unavailability of part( color card).
Rather they are convincing me to purchase a new tv with 20% discount
I also mentioned and intimated in my mail to sony india on july 2009 that “may be the said card is not compatible to run with model.da34m80.
so I request to investigate and replace the product as I was sure the replacement for the part again will not solve the problem”.
I would request if you can advise if I have rights to file a case to replace the defaulted set with new one.
Pls advise
Regards
Manoj
555 niti khand-2
Indirapuram ,ghazibad
9871632727
Advocate Bhartesh goyal
(Expert) 01 July 2011
No,Now you have no right to get the T.V replaced or repaired as the T.V was purchased in Nov 2005 and the sony co. charged Rs 4450/ to replace colour card in april 2009,two years limitation has been provided in Consumer Protection Act to file case which has been already lapsed.
manoj kumar
(Querist) 01 July 2011
thanks for the reply ,,but two years completes on 25th june 2011 but i made complain before 4th june 2011.
adv. rajeev ( rajoo )
(Expert) 01 July 2011
Limitation to file a consumer complaint within 2 years from the date of purchase or defect. Now you have to right to file a consumer case.
M V Gupta
(Expert) 02 July 2011
There is a continuing deficiency in service.You may file a complaint in the consumer forum for replacement of the set and for damages.
dev kapoor
(Expert) 03 July 2011
You certainly have a case to be filed at Consumer Forum,provided it is well drafted \taking care of thel8imitation provided therein in the Act.Go ashead,anyways !
