Car Company Riping Me
Manish Bhardwaj
(Querist) 29 August 2009
This query is : Resolved
Hi, My car a Maruti Swift ZXi meet with an accident. the car was sent to repairs to a authorised maruti Workshop. there are 3 issues bothering me
1. My car towing costed me 3000 Rs but the company has fixed the towing charges to re emburse in insurance by 1500 Rs only. Now why so as if the nearest service center is much far & towing charges are more whats my fault in that.
2. They (workshop) replaced the air bags in my car & billed me about 90000 Rs for that. The diffrence between maruti Swift VXi which comes withour air bags & ZXi which comes with air bag is 60000Rs which includes air bags + 17 other items on it costing nearly around 35000. so according to that the airbags should be just worth 25000 rs max so why 90000
3. They are saying that insurance will pay only 50% cost of the airbag as they say it comes under plastic or rubber. So there is a 50% depreciation on this thing. Now when its a item which is only used once in its whole life time then how can be there any depreciation on it.
I would be really greatfull if someone suggest something
Sarvesh Kumar Sharma Advocate
(Expert) 30 August 2009
yr complaint is right for claiming d amount which copany's authrised centre pic from yr pokit with un fair mean practice ,
the consumer court is the better solution .
Guest
(Expert) 30 August 2009
All your questions have valid points. As suggested by Mr. Sharma, it is right to approach the Consumer Forum. Shoot legal notices to the Car Company as well as Insurance Company (for having colluded together to fix the towing charges refund as half, because it is a clear unfair trade practice).
Once an insuance is taken on the good faith that in case of eventualities, the loss suffered will be reimbursed, it is really unfair on the insurance company's part to settle only 50% of the claim. They may take the defence of Depreciation, but the item which is replaced will not be a old one but a newer one.
Government makes it compulsory to insure a vehicle/third party, but practically what we get in case of accident is peanuts. Somebody has to teach these insurance/car repair agencies a lesson.
