Consumer protection laws
K.K.VISWESWARA RAO
(Querist) 24 July 2012
This query is : Resolved
Sir/Madam,
I have approached to health care service centre for stomach reduction treatment and I have paid the agreed amount and the service offered me that total stomach inch loss will be 4-5 inches and total session required to be attended 7 + 3 body tightening sessions and asked to attend next day morning for treatment at 7.00 AM.
While attending for treatment the executive who is attending customers deprived of attending treatment and asked to pay balance amount to attend sessions as there was no information with him about my treatment.
On next day I had discussion with Centre Manager she informed me to come on Sunday after 11 AM as the counselor who is guided me to take package on leave as there was no information to the centre about my treatment.
I went to centre on Sunday after 11.00 AM to centre discussion with counselor and attended centre for treatment and appointment was fixed for next treatment.
Again old story was repeated even though there was a prior appointment prevented attending treatment. I explained my grievance to operation head and there was no response from the centre in spite of repeated requests made to the centre.
I wrote a letter to centre explaining my grievance sent by speed post, after receiving that consignemnt, I received a call from the centre invited me centre for discussion.
During the course of discussion the entire version of the centre is changed and played cheap trick the entire personal discussion form fabricated some more information is added which is favorable to the company and that document is signed by me. Still they are Inviting me to attend sessions.
I vexed with the version of the centre I don’t want to avail their services and I want to refund my hard-earned money back.
I request you what are remedies available to me under the consumer protection act and whether their cheap services come under deficiency in services as I don’t have any documents any evidences to prove their cheap tricks more so they are threatening me giving legal notice as I asked my right created under law.
What are the possibilities to get back my hard-earned money?
If filed a case in consumer forms what are the legal ways available to them to harassing me.
I am waiting for your expert opinion.
Thanks in Advance
K.K.VISWESWARA RAO
ajay sethi
(Expert) 24 July 2012
contact a local lawyer .issue legal notice for refund . move consumer forum for deficency in service for failure to refund advance payment made.
case may take around 2 years for disposal
