Consumer complaints on e commerce website.
Guest
(Querist) 28 February 2016
This query is : Resolved
Dear readers,
Warm regards!
I have paid the bill for MSEDC energy bill for February through freecharge twice. The freecharge acknowledged the payments.
First payment was made through freecharge wallet and other through freecharge go Mastercard, both of which are debited from account. The MSEDC confirm the payment done by go Mastercard and there is no acknowledgement of payment by wallet.
I have written to freecharge customercare, but they are not replying satisfactorily. In written through email to customer care, I have given them time. I register complain on 25 February, yet there is no response from freecharge.
I therefore want to go to CONSUMER FORUM, Thane, stating deficiency in service.
I want to just ask mr. expert,can I can lodge complain in district consumer redressal forum(my location Thane) against ecommerce website freecharge having its headquarter in Mumbai, or I have to go to Mumbai consumer forum.
Thank you
Shabi.
Rajendra K Goyal
(Expert) 29 February 2016
Wait for some time after sending registered notice to all.
In some states there is separate mechanism to resolve the matters regarding electricity disputes. Discuss with your lawyer.
