ICICI Bank Credit Card Dept Cheating and Harassment

Querist : Anonymous (Querist) 24 July 2010 This query is : Resolved
Sir,

I was having ICICI Bank Credit Card and was having the some amount indue in 2006.The collection agent coming every month and regularly collecting the Credit Card Due Amount.He asked me to settle it and told me to pay 6000 rupees for closing of account.I paid the amount and the agent was written the backside that the "Amount Collected towards the closing of A/C.".

The above thing was happened in February'2006.And I was informed to their department regarding that.They did n't taken any action on the agent and now harassing me like any thing.

Now ICICI Bank Credit Card Department is harrassing me for payment of the amount due again( Rs:58000) and they are saying the amount was due and account was not closed.

I already submitted the receipt copy of the payment at their office in hyderabad.

Now ICICI Bank Legal Dept is saying whatever the agent written on the receipt does not have the validity and he was told me that sending the legal notice.

How to proceed further on this.

Thanks

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Chanchal Nag Chowdhury (Expert) 24 July 2010
File a complaint before the Consumer Redressal Forum.

s.subramanian (Expert) 24 July 2010
approach the consumer redressal forum for deficiency in service and damages.

Devajyoti Barman (Expert) 24 July 2010
Yes follow the advice mentioned above . The bank now can not say that the act of its agent was not authorised.

adv. rajeev ( rajoo ) (Expert) 25 July 2010
Issue notice to the agent and bank and instruct them you can initiate criminal proceedings against them for cheating.
I do agree with the learned members adivises

V.T.Venkataram (Expert) 25 July 2010
You can proceed against the bank by filing complaint in Consumer Fora or Banking ombudsman.
I can assist you in drafting the compliant. Please inform contact details.

Querist : Anonymous (Querist) 26 July 2010
Dear All,

my thanks each and every one for your reply.

Dear Venkataram sir,
I am based at hyderabad and doe's not know how to prepare it.Please assist me in this regard.I have the original payment receipt which the agent was written on backside.

Also they are saying there are so many agents and we can't find out.

Please let me know the Hyderabad Consumer Forum Address and assist me to drafting the complaint.

Recently ICICI Bank Credit Card Department sent me the legal demand notice to my email id also.

Thanks

PJANARDHANA REDDY (Expert) 31 July 2010
PLS MEET US IN HYDERABAD FOR UR PROBLEM OVER PHONE/PERSONALLY

Querist : Anonymous (Querist) 04 August 2010
Sir,
Thanks for your reply.Can I know your mobile number to contact over phone?

Srini

Querist : Anonymous (Querist) 10 September 2010
I would like to know Consumer Forum Address in Hyderabad for Filing this issue.

Thanks
Srinivas

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