Notice before filing complaint in consumer court
Mukesh Kumar
(Querist) 26 October 2015
This query is : Resolved
pls suggest any change which i could do in this ..i am planning to send notice to Den Broadband..and what is next step after this..
Den Broadband
In RE: Non – refund of payment made against broadband connection
Dear Sir,
This is to bring to your kind notice that I had subscribed from you broadband connection for a consideration of Rs 2840 paid in cash vide your CAF No. *********.
I have applied for broadband connection in the name of Mukesh Kumar (Mobile No. **********) on address *************************** Delhi – 1100** on 26th Aug’2015.CAF No. for my application is *********.I have requested you for cancellation of my request for broadband connection on account of overcharging from your executive and wrong commitment. I have reported the matter related to overcharging, refund of payment and wrong commitment to you several times (complaint no. IP363859 on 29th Aug’2015 and IR373631 on 2nd Sept’2015 through customer care call and two e-mail on 16th sept’2015 and 20th sept’2015 which I am attaching).In spite of all my pleadings you have not made any efforts to refund my money which is indeed regrettable and highly unbusiness like. Finally on 1st Oct ’2015 you replied on e-mail saying you could not able to contact me on my mobile number and asked for alternate number. This is strange and beyond any truth.Infact in all these days I was in calling from same number to your executive Abhay pleading to return my money.On 30th Sept’2015, just one day before receiving your e-mail your executive Yogesh Mishra called me from Mobile No. ********** and spoken me in intimidating language and dare me to do anything. Alternate number has already been provided to you on 2nd Sept’2015 through customer care call and on 16th Sept’2015 through e-mail which is just below my name. In all these days I was trying through various ways to have reply from you regarding refund but there was no reply from you.
On account of your aforesaid dereliction of duty and failure and neglect to rectify the same I have suffered losses and mental trauma. You are hereby finally called upon to
1) Return the money paid against broadband connection including overcharging of Rs 275/- (Total Amount Rs 2840).
2) Pay compensation for loss suffered due to your negligence in the sum of Rs 10,000/- within 30 days of the receipt of this notice.
Failing which I shall be constrained to initiate against you for redressal of my aforesaid grievances and recovery of the aforesaid amount such proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provision of The Consumer Protection Act,1986 exclusively at your own risk,cost,responsibility and consequences which please note.
Place:
Dated: Signature
R.K Nanda 
(Expert) 26 October 2015
show it to local lawyer.
Mukesh Kumar
(Querist) 26 October 2015
Being student i don't have that much money to consult lawyer... this notice was drafted by me after doing research in Internet all by myself.. so request all to kindly assist me..
Guest
(Expert) 26 October 2015
A Good Preparation by your self.Just Proceed and All the Best.
Kumar Doab
(Expert) 26 October 2015
Record intimidating calls, and attach the recording with next email............and lodge police complaint.
There is no need for any alternate number.
Write that they should first reply in writing for a fruitful discussion later, if required.
The Guidelines and Rules by TRAI are available on its website.
You can send complaint with TRAI,DOT also.
Avoid any such offer where you have to pay advance.
Mukesh Kumar
(Querist) 26 October 2015
Thanks Nanda sir and Narshima sir for reply .. for next step do i have to draft this notice in stamp paper and is seal of lawyer is necessary in sending legal notice..
Kumar Doab
(Expert) 26 October 2015
It is not required.
Read at:
www.confonet.nic.in
Visit the superintendent in local consumer forum.
Mukesh Kumar
(Querist) 26 October 2015
Thanks Kumar sir for reply... i simply want return of my money and if possible some punitive compensation.. by filing FIR and going through TRAI and DOT will only prolong the issue... If company will not respond satisfactorily than i will definitely follow all these plus going to consumer court ..as i would not have any choice thn...
Kumar Doab
(Expert) 26 October 2015
If you can get it by your skills,nothing like it.
Mukesh Kumar
(Querist) 26 October 2015
do i have to draft this on stamp paper...
R.K Nanda
(Expert) 27 October 2015
no is the answer. simplly take print out on white paper.
K.S.Srinivas
(Expert) 28 October 2015
I agree with Sri Kumar Doab.
