complaint against pvt hospital under cpa
ashok
(Querist) 13 September 2014
This query is : Resolved
during Dec.2013 I visited a Multi-speciality (Pvt) Hospital,for my dental treatment,which is located in adjoining state’s Town from my native place of residence.
During consultancy, I insisted for partial fixed upper and partial fixed lower denture without extraction of tooth.To that,the dental surgeon told me it is not ‘possible’. And when I was to leave, he said, “For this kind of treatment you have to pay more” To which I agreed and the treatment was started. He called me time and again regularly for treatment till I paid the total consideration in full & in advance in Feb 2014.Thereafter, in another sitting, under the local anaesthesia, he extracted six tooth in one sitting.Next time (3/2014) when I objected to extraction, his assistant very rudely told me, ‘ medically’ whatever is to be done has to be done,.However, the lower ‘fixed’ denture was done and I was told they will call after a month for upper denture but till Aug,2014 they didn’t call me so I visited the Hospital and in strong words I told the Assistants that lower denture affixed is useless as I can’t able to make bite & chew .To this ,they told me whatever the best and faultless treatment in such cases is possible has been made available to me ,however, they told me that treatment is still ‘under-process’ and they gave me written assurance that at the time of upper denture fixation everything will be made set-right.Now they are not calling me for upper denture with the reasons best known to Hospital.Now they say the Dental surgeon is away for seminars for two-three months. Etc.etc..
Under these circumstances,I am not willing to continue treatment.
Please advise Is there deficiency on the part of Hospital?(billing is done by Hospital) If so, which Distt Consumer Forum should I file consumer complaint as I am not resident of that place where Hospital is situated ? or wait & watch
Kumar Doab
(Expert) 13 September 2014
Do you have any evidence that the tooth should not be extracted (audio/visual/written)?
If written assurance has been given then you seem to have a cause for consumer complaint.
Show the docs on record to a lawyer handling consumer complaints and well versed with such cases and let your lawyer draft your complaints and build favorable written record.
T. Kalaiselvan, Advocate
(Expert) 20 September 2014
Ascertain the facts, consult a local lawyer, send a legal notice demanding the relief, if you do not get proper response, you may approach the consumer forum.
