Complaint against railway ticket booking agent.
Dinesh Kapoor
(Querist) 10 April 2013
This query is : Resolved
i put complaint against railway ticket booking agent for (IRCTC’s e-Ticketing Service-Electronic Reservation Slip Overcharging & misbehavior by the Agent)
irctc take action against my complaint, and irctc VIGILANCE declare & take action:
(1) Electronic Reservation Slip manipulation, (2) Overcharging, (3) Booking of tickets using normal user ID, and (4) Non-issue of bill/receipt to the customer.
2. For the above irregularities, following action against the defaulter agent has already been taken:-
a. Penalty of Rs.20,000/- on the Principal Agent of the defaulter agent.
b. Recovery of double the overcharged amount of Rs.858/- from the principal agent.
c. Permanent deactivation of the ID involved in overcharging,
d. Deactivation of all associated personal user IDs of the defaulter agent, and
e. Blacklisting of the defaulter agent.
3. Besides above, legal action against the defaulter agent has also been recommended and the same is being examined.
irctc refund me overcharged amount Rs.429/-by cheque, now irctc file a case in Local City Thana of out Town, and Reader of SHO of City Thana calling me for give statement,
i want to know further what type of legal action taken against agent and what is the my role in this case,and what type of statement i will give in city thana
regards
dinesh kapoor
ajay sethi
(Expert) 10 April 2013
you have to state facts of the case . how you have been defruaded and cheated by the agent .
prabhakar singh
(Expert) 10 April 2013
IRTC has taken all possible actions,you just need to co-operate investigation of police case.
Dinesh Kapoor
(Querist) 10 April 2013
may i give statement that
"agent overcharged and misbehaved irctc give me cheque and now i do't want to take any legal action against agent"
or
"agent overcharged and misbehaved, irctc give me cheque and irctc may take any legal action against agent"
regards
Dinesh Kapoor
(Querist) 10 April 2013
how many time police call me for investigation,
and is there is any further requirements of my statement in court till case ends..
Adv k . mahesh
(Expert) 10 April 2013
depends upon investigation process and you have to tell them what all conversation was with that agent how you know that agent
Sudhir Kumar, Advocate
(Expert) 10 April 2013
wants advise without facts?
If your complaint is true why do you bother.
Raj Kumar Makkad
(Expert) 10 April 2013
It seems that your struggle was not for the eredication of corruption and ensuring punishment to the corrupt persons rather to recover your Rs. 429/-.
If I am wrong then go to police station and truely make your statement. You need not to go to police station again if you make true statement.
Dinesh Kapoor
(Querist) 11 April 2013
thanks sir,
is there is any further requirements of my statement in court till case ends..
regards,
CA Ayush Agrawal
(Expert) 11 April 2013
there are lots of customer who face such kind of behaviour from agents.
you have alraedy don more than what one can expect.
now what you want to do ?
just support the investigation .thats all.
