Stolen goods frm Courier Service
Querist :
Anonymous
(Querist) 23 June 2010
This query is : Resolved
I had used a courier service to send gemstones worth 40,000rs from Mumbai to Delhi. I decided to use the same service I had received it through. To be secure I had the owner of the franchise sign an agreement which I had hand written then and there. It stated that this is a personal agreement and understanding where he would be liable for the full amount if anything were to happen to the package or its contents. I have that along with the receipt & tracking number for the package. The package arrived in Delhi with only the box and no gemstones in it. The packaging I had done was described differently by the receiver and no POD was attached as it had been placed directly where the package opens. That proves someone had tampered with the package and re-taped it etc. I am pretty sure it was the branch owner of Ashok Airways Courier Service who picked up the package from my home. He runs the branch but how do I get in touch with Ashok the owner of the courier service itself? How do I use that letter of agreement that was signed by the branch owner to collect my compensation? A courier service is a registered authorized company and is liable for whatever they accepted under their care to delivery as given. What can I do to take action against them as they are not being responsive.
adv. rajeev ( rajoo )
(Expert) 23 June 2010
Issue notice to the courier serivce and franchisee claiming the compensation and value of the zemstones, if they failed to respond you then file consumer complaint
