Filing individual complaint against telcom provider
saurabhanshuman
(Querist) 13 January 2014
This query is : Resolved
Sir,
I had an internet connection and that was closed in last bill i paid the money for modem along with the dues , when i came to know i returned the modem and asked for refund they said after 90 days today it more than 150 days no one is giving satisfactory answer even the applet also. I went to consumer court where i was told that telecom complaints are not filed here what can be done
yours
saurabh
S.QAISAR ALI ADV.
(Expert) 13 January 2014
in telecom sevices,there r two options ;modem is provided on rent and modem is also sold out to the consumer.if you connection is on rental basis then the department will have to take back the modem and other equipments and will give your advance money back on the disconnection.
Advocate. Arunagiri
(Expert) 13 January 2014
As per the telegraph act, you can not initiate case in the consumer court.
You can go for a civil case, or give a complaint to the nodal officer of the company.
Rajendra K Goyal
(Expert) 13 January 2014
Under Telecom act and Supreme Court decision, it is true that consumer forum are not entertaining complaints. However a lot has been discussed in the various advises about this. You may go through the following threads also:
http://www.lawyersclubindia.com/experts/consumer-complaint-against-telecom-service-provider-punjab-c-432186.asp#.UtP0xLSLq_I
R.K Nanda
(Expert) 14 January 2014
agree with experts.
Raj Kumar Makkad
(Expert) 14 January 2014
I have also the similar opinion as expressed above,
T. Kalaiselvan, Advocate
(Expert) 14 January 2014
Telecom cases can be referred before consumer forums too, supreme court has given clear cut judgments on the issue.
